Pike Luck- Privacy Policy: Our Clear Commitment to Protecting Your Information

Introduction – Why This Policy Matters

When you Pike Luck-opens an account or uses the platform, certain information naturally comes to us. This Privacy Policy ("Policy") explains clearly what information is collected, why it is collected, where it is stored, and what your rights are.

Online platforms often write their privacy policies in such complex language that most people cannot understand them. Pike Luck-'s approach is different. Everything here is explained in plain language so you can make informed decisions.

What Information Do We Collect?

Pike Luck Only the information genuinely required to deliver our services is collected. This falls into two categories:

Information you provide directly:

• Name, mobile number, and email address provided at the time of registration.
• A copy of your national ID card or passport for KYC verification.
• Your Nagad or bKash account number (for payment processing).
• Records of conversations with our support team.

Automatically collected information:

• IP address and device type (used for security verification).
• Browser version and operating system.
• Usage analytics such as how long you spent on the platform and which pages you visited.
• Cookie and session data (details below).

How is my information used?

Collected data is used solely for specified purposes. Pike Luck The following policy is followed regarding the use of information:

During payment processing, necessary information is shared with the Nagad or bKash gateway system solely to complete the transaction — not for any other purpose.

Data Sharing Policy

Pike Luck-'s strictest policies is the limitation on data sharing. We never sell, rent, or share your personal information with third parties for advertising purposes.

Your information may be shared only in the following circumstances:

• Legal obligation: Information may be disclosed under a lawful order from a Bangladeshi court or regulatory authority.
• Payment Gateway: Only the necessary payment information is shared with Nagad and bKash.
• Fraud investigation: We may be required to assist relevant authorities in cybercrime investigations.
• With your consent: Certain information may be shared with specific parties at your own request.

Data Retention & Security

Pike Luck Industry-standard technology is used to protect your data. Details on data storage:

• All data is stored with 256-bit SSL/TLS encryption.
• Our servers are located in secure data centers with 24/7 monitoring.
• After an account is deactivated or deleted, data is retained for a maximum of 90 days (unless legally required otherwise), after which it is permanently deleted.
• Staff are granted access to specific information only when necessary — not everyone can view all data.
• Regular security audits and penetration testing are conducted.

In the event of a data breach, affected users will be notified within the legally required timeframe.

Cookies & Tracking Technologies

Pike Luck Uses cookies to enhance platform functionality. Cookies are small files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security. This cannot be disabled.
• Functional cookies: To remember your preferences (such as language or theme).
• Analytical Cookies: To understand which parts of the platform are used most, without any personally identifiable information.

You can manage cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging into your account.

Your Rights Over Your Data

Pike Luck-'s account, you have specific rights regarding the data associated with it. To exercise these rights, please contact our support team:

• Right to Know: You can request to see what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You can request account closure and deletion of your data (subject to legal limitations).
• Right to Restrict Processing: You may request that your information no longer be used for specific purposes.
• Right to Portability: You can request a copy of your information in a standard, portable format.

Minor Protection & Family Safety

Pike Luck Strictly does not provide services to anyone under 18. We take this policy very seriously:

• Age verification is mandatory at the time of registration.
• KYC documents may be requested if there is any suspicion.
• Any account found to belong to a minor is immediately suspended and any deposited funds are returned.
• If a family member accidentally discovers an account belonging to a minor, please notify our support team immediately.

Policy Updates & Contact

This Privacy Policy may be updated from time to time. How you are notified depends on the nature of the change:

• Minor update: only the "Last Updated" date at the top of this page will change.
• Major update: you will be notified via your registered email or an in-app notification.
• Material changes (when the purpose of data use changes): your active consent will be obtained.

For any questions or complaints regarding our Privacy Policy, please email us at: [email protected]